Invoicing

Invoices and payments

Billing cycle

The billing cycle for district heating, electricity transmission, fibre-optic broadband and water is one month.

District heating and electricity transmission are always billed retrospectively based on actual consumption.

Estimated water billing is based on an estimated annual consumption forecast. An adjustment invoice is issued whenever a meter reading is received, at which point the annual forecast is also updated automatically. You can submit your meter reading yourself, even on a monthly basis, in which case billing will be based on actual water consumption. You can easily submit your reading via our online service portal, Assari. We ask customers to submit their water meter readings annually during August.

Billing for remotely read water meters is carried out retrospectively based on the readings. There is no need to submit readings for remotely read meters separately.

Payment

Always remember to use the reference number shown on the bill when making your payment. The reference number ensures that your payment is allocated to the correct bill and customer. Without the reference number, payment processing may be delayed or the payment may not be recognised at all.

If the reference number is missing or incorrect:

Check the invoice and use the reference number shown on it.
If your online banking service does not accept the reference number in the reference field, you can alternatively enter the reference number or your customer number in the message field.
If you have already paid the invoice without a reference number, please contact customer service and provide the payment details (date, amount, payer) and provide a receipt for the payment so that we can verify that the payment has been made and allocate it correctly.

HOW THE PRICE OF ELECTRICITY IS DETERMINED

The price of electricity consists of three parts: the price of the electricity transmission service, the price of the electrical energy itself, and taxes. Generally, each part accounts for around one-third of the total price of electricity. The proportions of these components may vary depending on the location of electricity use and consumption.

The transmission service includes the delivery of electricity to homes and the maintenance of the electricity networks. The price of electricity transmission cannot be subject to competition. Rovaniemen Verkko Oy acts as the network operator in the Rovaniemi city centre area and bills residents in the area for electricity transmission. Enontekiön Sähkö Oy bills residents in the municipality of Enontekiö for electricity transmission.

Electricity is the power you consume, which you purchase from your chosen electricity supplier. In addition to the cost of electricity and the transmission charge, your electricity bill includes value added tax, electricity tax (invoiced together with the transmission charge) and a security of supply charge.

CHANGING THE INVOICE DUE DATE

Invoice due dates are determined by the billing cycles. Unfortunately, we cannot set separate due dates for individual customers.

You can postpone the due date of your most recent outstanding electricity, water, district heating and fibre-optic broadband bills in Assari. If you have several outstanding bills, please contact our customer service team.

Payment and debt collection

For consumer customers, the payment term for district heating, electricity transmission and fibre-optic services is 14 days from the date the bill is sent. For water bills, the payment term is 30 days.

A payment reminder will be sent if payment has not been received by the due date. The payment reminder is sent by Ropo and includes a €5.00 reminder fee.

For any queries regarding invoice collection, please contact Ropo. Find out more about Ropo and manage your payments at https://ropo.fi/hallitse-maksujasi/.

Invoice formats

You can choose how you wish to receive your invoices. The available billing methods are: paper invoice, e-invoice, the Kivra digital mail service, direct debit and, for businesses, electronic web invoicing.

We recommend that our customers choose an electronic billing option (e-invoice, Kivra, direct debit, online invoice), which saves you time and helps protect the environment. Electronic invoices are delivered instantly, which also gives you more time to pay them.

Find out more about electronic invoicing options and how to set them up.

Start using electronic invoicing

With e-invoicing, you can be sure that you always receive your invoices on time and avoid unnecessary late payment charges. E-invoicing also reduces the amount of paper mail and helps protect the environment. Setting it up is easy and can be done via your online banking. When setting up e-invoicing, you can choose whether to approve the invoice yourself or have the payment debited directly from your account. If necessary, you can contact your bank for further information on e-invoice settings and activation.

Once you have signed up for e-invoices, your invoices will be sent directly to your online banking in good time before the due date. Depending on your bank, you may receive a notification via email or text message when new e-invoices arrive in your online banking.

You can activate e-invoicing straight away or when you pay an invoice. Please note that if you move house or update your contract, you may need to re-authorise e-invoicing with your bank.

Here’s how to set up e-invoicing in your online banking:

Log in to your online banking using your own online banking credentials.
Go to the ‘e-invoice management’ section in your online banking.
Search for the biller by name or business ID.
Fill in the requested details and confirm your e-invoice subscription.

The invoicer names and business ID numbers for Neven’s services are:

Heating bill: NEVE/ Neve Oy, business ID 0730905-1
Water bill: NEVE/ Napapiirin Vesi Oy, business ID 2686109-5
Electricity bill: NEVE/Rovaniemen Verkko Oy, business ID 2065168-7
Broadband service: Napapiirin Kuituverkot Oy, business ID 2768813-2

Activate e-invoicing when paying your bill via your online banking:

If you wish to activate e-invoicing when paying your bill, select ‘Subscribe to e-invoices’. From your next invoice onwards, your invoices will be sent as e-invoices. Please note that e-invoicing must be activated separately for each product (district heating, electricity, water, fibre optic broadband).

Implementation of Company’s E-Invoicing

Order e-invoice from the company

Neve Oy

Rovaniemen Verkko Oy

Enontekiö Sähkö Oy

Aurora Lämpö Oy

Napapiirin Kuituverkot Oy

Napapiirin Vesi Oy

My Company's Name(Required)

Business ID(Required)

My Company's E-Invoice Address OVT(Required)

Intermediary(Required)

Operator ID(Required)

Remarks

E.g. multiple contracts with a customer number, but the change only affects a specific contract.

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