Prompt information on outages and disruptions
We share information about service interruptions as quickly and transparently as possible. You can find information on Neven’s website, Neven’s Facebook page and our digital information maps. We also post updates on outages on the City of Rovaniemi’s website.
Digital information maps
On the map, you can check not only for outages and disruptions but also for ongoing network and roadworks.
View the information map for water, district heating and electricity supply
Outage notification service
This service sends text messages to customers regarding disruptions or outages affecting Neven’s products and services. Please update your mobile number and email address by emailing our customer service team at asiakaspalvelu@neve.fi, by calling 016 331 6500, or via chat.
Find out more about our service disruption notification service
Report a fault
Report any faults you have noticed to our fault reporting numbers or submit a report using the online fault reporting form.
If the fault is urgent, always report it by calling our fault reporting number.
Electricity fault reporting number: 016 331 6565
District heating fault reporting number: 016 331 6555
Water fault reporting number: 016 331 6543
