Accessibility Statement
This accessibility statement applies to the neve.fi website
You can find the accessibility statement for our online service, Assari, at the bottom of the service’s homepage at assari.neve.fi. Read Assari’s accessibility statement
Our website is subject to the Act on the Provision of Digital Services, which requires public online services to be accessible. We want to ensure that the website is accessible to all our users. We have assessed the service’s accessibility ourselves.
This accessibility statement was drawn up on 16 December 2020 (updated 2 February 2026). The statement is updated regularly as the service is developed and accessibility improvements are implemented.
STATUS OF THE DIGITAL SERVICE’S ACCESSIBILITY
Compliance
The Neve.fi website largely complies with Level AA of the Web Content Accessibility Guidelines (WCAG) 2.1. The site has been created in accordance with accessibility requirements. When developing the site, we took accessibility for all users into account.
Non-accessible content
PDF files
The website contains attachments (PDF, DOC) whose content does not fully comply with accessibility requirements. Some of the non-accessible attachments were created before 23 September 2018 and are not covered by the applicable legislation. We are also converting files to HTML format wherever possible to improve accessibility.
Video files
Our website contains videos that were published before 23 September 2020. These videos do not have subtitles. The videos are embedded from YouTube.
You can pause the videos on the website if you wish.
We are committed to improving the accessibility of our digital services
We are constantly working to improve accessibility and take accessibility requirements into account when developing our services. We will update this statement as and when we rectify any issues on the website.
Have you noticed an accessibility issue on our website? Please let us know and we’ll do our best to fix it.
You can give us feedback:
- By email: kehitys@neve.fi
- Via the online form Go to the form
- Customer service number: 016 331 6500
Website users can get help and guidance from our customer service team if needed.
Accessibility complaints and requests for accessibility reports
If you notice any accessibility issues on the website, please first provide feedback to us, the website administrator.
If you are not satisfied with the response you receive, or if you do not receive a response at all within two weeks, you can submit a report to the Regional State Administrative Agency for Southern Finland. The Regional State Administrative Agency for Southern Finland’s website provides detailed information on how to submit a complaint and how the matter will be handled.
Contact details for the supervisory authority
Finnish Transport and Communications Agency (Traficom)
Digital Accessibility and Inclusion Supervision Unit
www.saavutettavuusvaatimukset.fi
saavutettavuus@traficom.fi
switchboard number 029 534 5000
Transport and Communications Agency Traficom
Digital Accessibility Supervision Unit
www.tillganglighetskrav.fi
tillganglighet@traficom.fi
switchboard telephone number 029 534 5000
Finnish Transport and Communications Agency Traficom
Digital Accessibility Supervision Unit
www.webaccessibility.fi
saavutettavuus@traficom.fi
switchboard 029 534 5000
