Stay up to date with service interruptions
We use the service interruption notification service to inform customers of service interruptions and disruptions via text message. Text message notifications are always sent automatically to customers whose service is interrupted due to a fault or an outage caused by network maintenance. A separate message will be sent once the fault has been resolved.
The service is automatically activated for all our customers whose telephone numbers are in our customer register.
If your contact details change, please ensure you update your phone number and email address with our customer service team:
- Update your contact details in Assari
- Update your contact details using the online form.
For the time being, notifications can only be sent to one phone number.
MANAGE THE SERVICE VIA TEXT MESSAGE OR THROUGH OUR ONLINE SERVICE CHANNEL, ASSARI
You can manage the service via text messages using the commands below:
Send messages to 18157; there is no charge for sending messages.
NEVE AVAA The interruption message service is activated (24 hours by default)
NEVE SULJE The service is deactivated
NEVE AVAA 24 The interruption message service is activated for 24 hours.
NEVE ENABLE 822 The interruption message service is activated between 08:00 and 22:00.
Electricity customers must have a valid network service agreement in place.
