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Questions about invoicing?

If you have any questions about billing, please first read the general information about our billing system. You can change the due date for your electricity and water bills yourself via our online service, Assari. You can also use Assari to check your energy and water consumption details and submit your water meter reading.

Postponing the due date

You can change the due date for your electricity, district heating and water bills in Assari.

Are you moving house?

If you are moving house, please read our comprehensive guide for people moving house. For matters relating to electricity contracts, please contact your electricity supplier.

Have you noticed a fault or disruption?

First, check our disruption notices for any ongoing outages. You can report a fault using the fault report form.

Please also check out our outage notification service.