Examples of fault situations
District heating 016 331 6555
No hot water is coming out of the tap. Green water in the street or in a ditch. Steam is rising from a strange place. A sudden patch of melted snow.
Water 016 331 6543
No drinking water is coming out of the tap; the flow is lower than normal; the water pressure is low; or the water has an unpleasant taste and/or colour. Water is gushing onto the street or into a ditch. The manhole cover is damaged or has come loose.
Electricity 016 331 6565
There is a power cut at home and in the neighbourhood. The electricity meter box is faulty. A power line is damaged or down. If there are power cables on the ground, stay at least 20 metres away from them. Do not touch any trees or branches that have fallen onto power lines.
SERVICE DISRUPTION NOTICES
Please check our service disruption notices first to see if there are any ongoing outages.
ELECTRONIC INFO MAPS
On the map, you can check not only outages and disruptions but also ongoing network and roadworks.
View the information map for water, district heating and electricity distribution
TELEPHONE NUMBERS
If your fault is urgent, please call our fault reporting number.
Electricity: 016 331 6565
District heating: 016 331 6555
Water: 016 331 6543
PLEASE NOTE!
Reports relating to road maintenance, street lighting and traffic lights can be submitted to the City of Rovaniemi’s feedback service: https://asiointi.rovaniemi.fi/eFeedback/
