It’s worth being prepared for disruptions
Disruptions to the supply of electricity, water and district heating are a nuisance. Sometimes they occur without warning, whilst at other times they are planned maintenance outages. By preparing in advance and taking the right action when an outage occurs, you can always get through them with the least possible inconvenience.
Households should be prepared to cope independently for at least three days in the event of a disruption. It would be advisable to have enough food, water and medicines at home to last for at least three days. It is also important to understand the basics of preparedness – for example, knowing where to find reliable information during a disruption and how to cope in a home that is getting colder. Read more about general preparedness recommendations and the guidelines drawn up by the authorities.
We will provide updates on sudden supply disruptions via:
- Via the outage notification service
- On the info map (electricity, heating, water)
- On Neven’s website
- Where possible, on Neven’s Facebook page
PREPARING FOR A POWER CUT
In the Rovaniemen Verkon area – that is, the so-called city centre – power cuts are usually brief. Most of our electricity network is underground and is therefore generally protected from weather conditions, amongst other things. Power cuts usually occur due to cables being damaged during construction work. There is no need to worry about food in the freezer during a power cut lasting a few hours. The most important thing is not to open the freezer unnecessarily.
In the Enontekiö Electricity area, the electricity network consists mainly of overhead lines, which are vulnerable to weather conditions. Storms, thunderstorms, freezing rain or snowstorms can cause power cuts in the area.
Most power cuts are short-lived, and no action is required. If the weather forecast predicts a storm or a snowstorm, residents are advised to ensure they have a sufficient supply of domestic water. If there is a power cut at the water pumping station, the pressure in the water supply network will eventually drop and the water supply will be interrupted. It takes time for the pressure to return, so the interruption to the water supply may continue for a while even after the power cut has ended.
Electricity fault reporting number: 016 331 6565
PREPARING FOR WATER SUPPLY INTERRUPTIONS
Most interruptions are caused by construction and maintenance work, during which the water supply has to be cut off.
During a water supply interruption, one or more temporary water supply points are often set up in the area, depending on the situation. You can collect water for your own use from these points. It is also advisable to store water in your own containers before the planned interruption begins.
Once the interruption is over and water begins to flow through the network again, the water may appear discoloured or cloudy. Colouration is caused by sediment dislodged from the water mains by fluctuations in flow and pressure – it looks unpleasant but is harmless.
Turbidity, on the other hand, is caused by air mixed into the water. Turbidity is also harmless to health. Both issues can be resolved by running the tap. It is worth collecting the water that has been run and using it, for example, to flush the toilet or water your plants.
Read our detailed guidance on preparing for water supply interruptions here.
Water fault reporting number: 016 331 6543
PREPARING FOR DISRUPTIONS TO DISTRICT HEATING SUPPLY
District heating is a highly reliable form of heating, and supply interruptions are rare. They are usually caused by network construction or maintenance work. Residents in the affected area are notified of planned interruptions via leaflets delivered to their homes. The notices state the estimated duration of the interruption and provide brief instructions on what to do during the interruption and once the heat supply is restored.
In properties heated by district heating, a supply interruption is usually noticed when the hot water runs out. Before calling the fault reporting number, it is advisable to check that the heat exchanger, which is the property owner’s responsibility, is working correctly. In housing associations, you can contact the property manager.
District heating fault reporting number: 016 331 6555
